Waiting to play is kind of killing me.
To clarify, I was waiting to start a new character with some friends, but one friend did digital download of WotLK and the game refuses to let them upgrade to Cataclysm. WotLK is downloaded and installed, but her account is still sitting at Burning Crusade status and says WotLK is "queued". Blizzard told her that they need to "refresh the accounts" of people who have purchased digital downloads, but that they have to go through them one by one after processing payment, and so it's likely they won't get to hers for another 5 days or so.
What is this I don't even.